FAQs

1. ClearBrand to receive initial request of work from the client (either over phone / email / trello) with all information that would allow us to quote. If all content isn’t ready please state so. We will require as much information as possible to quote and please note the quote may be higher if we have to predict / estimate time based on not receiving full information from the client.

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2. ClearBrand to price up these items and issue a 30% deposit with work itemised

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3. Once the deposit is paid or we have received a PO for the work, ClearBrand and the client agree a date / time for initial call / meeting to discuss the agreed work. (if required)

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4. Work by ClearBrand proceeds, with agreed amends rounds for the client

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5. Work is completed by ClearBrand and a final invoice issued with 20 days notice to pay. (If this is the first job for the client the invoice will required to be paid before the handover of final artwork/assets)

Amendment stages relate to selecting an option and providing precise feedback on that option. If you would like another option altogether then this will come under our hourly rate. Please note: one “set of amends” refers to one collated list of feedback supplied over email/trello. If the changes were discussed in person or over the phone they should be listed in email or trello and supplied to ClearBrand as a set of amends. Any work produced after the agreed set of amends or list of items will be charged at ClearBrand’s hourly rate of £60. This price will be communicated to the client before further work begins. See section 6 of terms and conditions above for more information.
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Once a project is signed off by the client and/or paid for, we will provide the project files (artwork, or if requested design files) any further work produced (including any unused agreed set of amends ) or list of items will be charged at ClearBrand’s hourly rate of £50-60. If amend stages do not get used there is no part refund on the invoice.

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Amendment stages relate to selecting an option and providing precise feedback on that option. If you would like another option altogether then this will come under our hourly rate.

We ensure all our projects are well managed with mechanisms and processes in place to ensure protection of the project plan, which will be set up at the start of the project. We would begin with a round of due diligence on the quote to ensure it covered everything you expected it too and that any optional extras or unclear areas (from both sides) are fully scoped. Within this project plan we specify rounds of amends for each stage, with dated project milestones to keep the project on track. This is updated throughout the project. We have approval procedures in place to ensure each part of the project is signed off by the relevant stakeholders and decision makers at the right time. As we move through the project milestone gates we host project status calls/meetings to document any issues or project roadblocks (where required). We ensure we chase-up any outstanding project information that maybe delaying the timeline. Finally we ensure the project plan is updated according to any change requests made by the client and communicate if these are outside of project scope to ensure budgets are met.

Every job is different and every deadline is different. Really you should allow sufficient time for the designing and proofing of your work. If your deadline is very tight, we will do our  best to complete your work within this time. We will, of course, advise at the time of the work. We haven’t missed a deadline yet and don’t intend to in the future!

We’re partners in our projects with our clients.  We depend on the client providing us with decent initial direction and good feedback for a successful project.
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In a common project our designers will provide three choices of design for Client’s review. The Client will select a choice. The Client has up to two to three rounds of revisions to refine the design. This process has lead to a secured outcome for the client and designer.
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Feedback: Designers will not mind if you come to them saying, “Thank you for your first draft, but none of them really work for me.” However, your designer will definitely need specific information to get things the way you want them to be. As a client, it is important to understand that this is a process. To achieve this, give constructive feedback, Avoid vague comments, impossible requests and confusing direction. Instead, focus on giving clear reasons why the current designs are not working, and offer information to steer your designer in the right direction. Information can include additional adjectives and descriptions about your brand or project, resources like website copy and flyers, etc. Try to avoid being personal and instead focus on why this design won’t work for your company, or wider audience.

Artwork provided as JPG, PNG and EPS at different sizes and colour, black and white to ensure you can them in every scenario in future,

We would provide logo files at a range of sizes, normally print at 100mm and 200mm wide and for web at 400, 1000 and 2000 pixels wide… which would give you the ability to upload them to socials and use them for almost any printed item. The JPG files have a white background, the PNG files have a transparent background and EPS files are vectors and can then be provided to any other designer, videographer, sign maker, printer etc to resize as large as you want it (or this can be done yourself with the appropriate software).

This is a standard set up but may change if these is a requirement for less or more within the budget. Please ensure you let us know all sizes required at the start of the project.

If you need to resize your logo from the provided versions you can use online services such as https://picresize.com/ or https://resizeimage.net/

Every job is different and individual. We like to give an accurate quote, so we find the best and easiest way to do this is to have quick chat with you. Either call us on or drop us an email through our contact page with your phone number and briefly outline your requirements.

Items that affect pricing include:

– The brief provided
– Team/Designer level + hours assigned
– Amount of options
– Rounds of amends
– Visual complexity

We will provide a formal quote once we’ve seen the brief with low and high end pricing options based on the above.

The fee schedule is split into the following payments for the first job with new clients: 30% Deposit / 70% upon completion of each item itemised on the quotation. After our first project together, future jobs may be invoiced on completion with 20 days terms/notice, without the requirement for a deposit. All projects work to our terms and conditions.

Any changes from the original request throughout the project may incur additional charges (For example if we have to completely change the initial designs we provide based on a new request for a bespoke icon drawn half way through the project. Or a new company name change which doesn’t work with our design, and so on. We will notify you of any additional charges before undertaking any work, but it is vital we have all information needed for the job at the start of the project, or are clear of which items are completely down to the designer’s discretion. We aim to keep all projects within the quoted budget. 

We mostly work to fixed projects costs, with a combination of designers working on projects – however we do occasionally work to hourly rates, which may allow flexibility for budgets. These are listed on request. If you would like a project to work to an hourly rate please do state at the start of the project.

Retainer Prices

We work out project costs based on hours put towards a project. With long term clients who want to make savings we would suggest working on a retainer basis that allows your company to make savings on our hourly pricing by up to 30%. For a comparison of retainer pricing please request this at info@clearbrand.co.uk.

Yes we do. Our rate card and daily and hourly prices are available on request from info@clearbrand.co.uk