What is a typical schedule for work with clients?
1. ClearBrand to receive initial request of work from the client (either over phone / email / trello) with all information that would allow us to quote. If all content isn’t ready please state so. We will require as much information as possible to quote and please note the quote may be higher if we have to predict / estimate time based on not receiving full information from the client.
2. ClearBrand to price up these items and issue a 30% deposit with work itemised
3. Once the deposit is paid or we have received a PO for the work, ClearBrand and the client agree a date / time for initial call / meeting to discuss the agreed work. (if required)
4. Work by ClearBrand proceeds, with agreed amends rounds for the client
5. Work is completed by ClearBrand and a final invoice issued with 20 days notice to pay. (If this is the first job for the client the invoice will required to be paid before the handover of final artwork/assets)
What is a typical project scope?
Do you provide design files to clients?
How do amendment stages work?
Amendment stages relate to selecting an option and providing precise feedback on that option. If you would like another option altogether then this will come under our hourly rate. Please note: one “set of amends” refers to one collated list of feedback supplied over email/trello. If the changes were discussed in person or over the phone they should be listed in email or trello and supplied to ClearBrand as a set of amends. Any work produced after the agreed set of amends or list of items will be charged at ClearBrand’s hourly rate of £60. This price will be communicated to the client before further work begins. See section 6 of terms and conditions above for more information.
Once a project is signed off by the client and/or paid for, we will provide the project files (artwork, or if requested design files) any further work produced (including any unused agreed set of amends ) or list of items will be charged at ClearBrand’s hourly rate of £50-60. If amend stages do not get used there is no part refund on the invoice.
Amendment stages relate to selecting an option and providing precise feedback on that option. If you would like another option altogether then this will come under our hourly rate.
How do you keep projects on time and in budget?
We ensure all our projects are well managed with mechanisms and processes in place to ensure protection of the project plan, which will be set up at the start of the project. We would begin with a round of due diligence on the quote to ensure it covered everything you expected it too and that any optional extras or unclear areas (from both sides) are fully scoped. Within this project plan we specify rounds of amends for each stage, with dated project milestones to keep the project on track. This is updated throughout the project. We have approval procedures in place to ensure each part of the project is signed off by the relevant stakeholders and decision makers at the right time. As we move through the project milestone gates we host project status calls/meetings to document any issues or project roadblocks (where required). We ensure we chase-up any outstanding project information that maybe delaying the timeline. Finally we ensure the project plan is updated according to any change requests made by the client and communicate if these are outside of project scope to ensure budgets are met.
How long do projects take?
Every job is different and every deadline is different. Really you should allow sufficient time for the designing and proofing of your work. If your deadline is very tight, we will do our best to complete your work within this time. We will, of course, advise at the time of the work. We haven’t missed a deadline yet and don’t intend to in the future!
What if I don’t like the design work provided?
We’re partners in our projects with our clients. We depend on the client providing us with decent initial direction and good feedback for a successful project.
In a common project our designers will provide three choices of design for Client’s review. The Client will select a choice. The Client has up to two to three rounds of revisions to refine the design. This process has lead to a secured outcome for the client and designer.
Feedback: Designers will not mind if you come to them saying, “Thank you for your first draft, but none of them really work for me.” However, your designer will definitely need specific information to get things the way you want them to be. As a client, it is important to understand that this is a process. To achieve this, give constructive feedback, Avoid vague comments, impossible requests and confusing direction. Instead, focus on giving clear reasons why the current designs are not working, and offer information to steer your designer in the right direction. Information can include additional adjectives and descriptions about your brand or project, resources like website copy and flyers, etc. Try to avoid being personal and instead focus on why this design won’t work for your company, or wider audience.
Do you offer unlimited amends?
What is your Website design process?
Do you offer Website maintenance packages?
ClearBrand focus on what we are really good at, redesigning websites. We are primarily a website redesign company and although we can make changes to the website when they come along from time to time, we can’t provide speedy support and disaster recover services some clients may require, which a larger or security specialist agency may be better suited for (outlined below).
- Regular backups
- Updating wordpress theme and plugins
- Site updates
- Site monitor for downtime
- Website Security and potentially disaster recover if required.
Are there any costs after Launch?
Not necessarily however there are two areas to keep in mind and it is advisable to go ahead with website maintenance (we offer this through a 3rd party).
Plugins & WordPress versions:
Keeping plugins and wordpress up to date is important for website performance as well as security. This can be done yourself, however we very much advise using our partner website maintenance agency for this. The advantages of this are peace of mind, constant checking on your site and reporting. You can keep plugins updated yourself, however if there are any issues affecting the development, you will need to revert back to the previous version of the plugin and have immediate access to a developer, both of which are supplied by the website maintenance agency.
Do you offer Website Security and Backup services?
How do i get a Website Management support contract?
What are your website security features?
We’ve had a few companies ask us about security recently, consequence of the increase of hacks on websites. We’ve had a good experience with a website security plugin to protect your site from potential hacks. Its an all-in-one plugin that will show you your Security Strength Meter on your dashboard, with a lot of further help and advice you can work on yourself (see attached).
The main focus are to: Admin Username reviews, Login Lockdown and reviews, File Permission restriction and a Basic Firewall.
What development experience do you hold?
Our experience covers a wide area of web application development. But our main focus and skill set in front-end development/design/UI/UX.
Key Intermediates: React, PHP, C#, .Net, (MVC), MSSQL, JSON.
Do you offer Website Disaster Recovery?
Do you host websites?
ClearBrand offers hosting services through a range of out-sourced companies with virtual servers.
ClearBrand will suggest a hosting company, but the client will set up the account with that hosting company and provide ClearBrand with logins to push the website live. For further info see our terms in our footer.
Do you set up google analytics?
ClearBrand can assist with this. Not every company needs or wants GA added to their website. So please do let us know if you are interested in this. Once set up, after 24-48 hours, you can log into your Google Analytics account to view your stats. Please supply an email that you have setup as a google account so that we can give you access to your analytics once setup.
Do you offer SEO / Digital marketing services?
For SEO we have two options:
1. For our web design and development services we currently have a basic SEO offering. Our basic SEO would cover a basic good practice set up: Headings, metas, 404 errors etc –
1a. One off Simple Setup
1b. Monthly ongoing SEO updates.
** Quotes would be based on a number of items including goals, page numbers etc in an initial conversation. i.e. we can set up what we think is right, or you can advise, or a mixture.
2. We work with an SEO specialist partner agency for more intensive SEO with higher requirements and budgets. We would introduce and they would most likely then ask follow up questions and deal directly with the client.
Do your sites include SEO? and how does it work?
Do you offer Website Management support after the site is designed and goes live?
(1) We can quote for website support on an hourly rate. Including looking into the issue and resolving.
(2)We have a partner agency for support and security, who are a larger size who can manage the website 24/7, including disaster recovery, backups, and dealing with your hosting – we would brief them up on our end, but the website is built in a way where anyone can take on the work/code and you could easily go to one yourself, or we can advise.
(3) We can put yourselves on a website management plan and write up a management contract so that we can manage the website updates moving forwards and respond to any potential issues. Please request this service if it is of interest to you.
Can we get the website files at the end? and do you help push live?
If you would like to do this yourself then please read the below which is how we will transfer files over to you to put onto your hosting.
We use Duplicator – WordPress Migration Plugin
All information can be found here: https://en-gb.wordpress.org/plugins/duplicator/
You will see this on your test website address.
This is on the left side of your wordpress dashboard.
We will send over a ZIP file exported using this plugin for you to then add to your new hosting and connect to your domain. Please read over all of the information on the link above before redeploying to the new hosting environment to ensure this transfer properly.
Duplicator creates a package that bundles all the site’s plugins, themes, content, database, and WordPress files into a simple zip file called a package. This package can then be used to easily migrate a WordPress site to any location you wish. Move on the same server, across servers, and pretty much any location a WordPress site can be hosted. WordPress is not required for installation since the package contains all site files.
What logo files do i receive?
Artwork provided as JPG, PNG and EPS at different sizes and colour, black and white to ensure you can them in every scenario in future,
We would provide logo files at a range of sizes, normally print at 100mm and 200mm wide and for web at 400, 1000 and 2000 pixels wide… which would give you the ability to upload them to socials and use them for almost any printed item. The JPG files have a white background, the PNG files have a transparent background and EPS files are vectors and can then be provided to any other designer, videographer, sign maker, printer etc to resize as large as you want it (or this can be done yourself with the appropriate software).
This is a standard set up but may change if these is a requirement for less or more within the budget. Please ensure you let us know all sizes required at the start of the project.
My Logos or files are different shades of a colour?
How Should I use my files? (PNG, JPG, EPS) (RGB vs CMYK)
Quotes & Payments
How do i get a quote?
Every job is different and individual. We like to give an accurate quote, so we find the best and easiest way to do this is to have quick chat with you. Either call us on or drop us an email through our contact page with your phone number and briefly outline your requirements.
What factors affect pricing?
Items that affect pricing include:
– The brief provided
– Team/Designer level + hours assigned
– Amount of options
– Rounds of amends
– Visual complexity
We will provide a formal quote once we’ve seen the brief with low and high end pricing options based on the above.
What is the fee / payment schedule?
The fee schedule is split into the following payments for the first job with new clients: 30% Deposit / 70% upon completion of each item itemised on the quotation. After our first project together, future jobs may be invoiced on completion with 20 days terms/notice, without the requirement for a deposit. All projects work to our terms and conditions.
Will I have to pay more than the original quoted price?
Any changes from the original request throughout the project may incur additional charges (For example if we have to completely change the initial designs we provide based on a new request for a bespoke icon drawn half way through the project. Or a new company name change which doesn’t work with our design, and so on. We will notify you of any additional charges before undertaking any work, but it is vital we have all information needed for the job at the start of the project, or are clear of which items are completely down to the designer’s discretion. We aim to keep all projects within the quoted budget.
Do you work to fixed rates or daily/hourly pricing?
We mostly work to fixed projects costs, with a combination of designers working on projects – however we do occasionally work to hourly rates, which may allow flexibility for budgets. These are listed on request. If you would like a project to work to an hourly rate please do state at the start of the project.
Do you offer discounts or retainers?
We work out project costs based on hours put towards a project. With long term clients who want to make savings we would suggest working on a retainer basis that allows your company to make savings on our hourly pricing by up to 30%. For a comparison of retainer pricing please request this at email@example.com.
Do you have a rate card for pricing?
Yes we do. Our rate card and daily and hourly prices are available on request from firstname.lastname@example.org