General

What is a typical schedule for work with clients?

1. ClearBrand to receive initial request of work from the client (either over phone / email / trello) with all information that would allow us to quote. If all content isn’t ready please state so. We will require as much information as possible to quote and please note the quote may be higher if we have to predict / estimate time based on not receiving full information from the client.

2. ClearBrand to price up these items and issue a 30% deposit with work itemised

3. Once the deposit is paid or we have received a PO for the work, ClearBrand and the client agree a date / time for initial call / meeting to discuss the agreed work. (if required)

4. Work by ClearBrand proceeds, with agreed amends rounds for the client

5. Work is completed by ClearBrand and a final invoice issued with 20 days notice to pay. (If this is the first job for the client the invoice will required to be paid before the handover of final artwork/assets)

What is a typical project scope?

For each item a typical scope would follow the below, customised to each job depending on the client requests and budget:
Scope:
✔ ClearBrand to present XXX options for item requested
✔ Design supplied to client
✔ Client selects option + 1 set of amends after designs provided
✔ Design updated + supplied back to client
✔ 1 further set of amends after designs provided (if required)
✔ Artwork produced
✔ Final delivery as filetype requested
Estimated Deadline (unless requested otherwise):
– XXX
——————————————-
All projects adhere to our Terms and Conditions here: https://www.clearbrand.co.uk/terms-and-conditions-contracts/
 
** Please note: one “set of amends” refers to one collated list of feedback supplied over email/trello. If the changes were discussed in person or over the phone they should be listed in email or trello and supplied to ClearBrand as a set of amends. Any work produced after the agreed set of amends or list of items will be charged at ClearBrand’s hourly rate of £60. This price will be communicated to the client before further work begins. See section 6 of terms and conditions above for more information.

Do you provide design files to clients?

We would normally only provide final artwork files to clients, e.g. PDFs, Jpgs, etc. However upon request we can provide adobe design files packaged for a nominal art-working charge at a studio hourly rate for the time to do so. This is to check the file, package up the contents and back-save to ensure it works on any version. These won’t be included in a project unless explicitly requested and scoped at the start of the project.

How do amendment stages work?

Amendment stages relate to selecting an option and providing precise feedback on that option. If you would like another option altogether then this will come under our hourly rate. Please note: one “set of amends” refers to one collated list of feedback supplied over email/trello. If the changes were discussed in person or over the phone they should be listed in email or trello and supplied to ClearBrand as a set of amends. Any work produced after the agreed set of amends or list of items will be charged at ClearBrand’s hourly rate of £60. This price will be communicated to the client before further work begins. See section 6 of terms and conditions above for more information.

Once a project is signed off by the client and/or paid for, we will provide the project files (artwork, or if requested design files) any further work produced (including any unused agreed set of amends ) or list of items will be charged at ClearBrand’s hourly rate of £50-60.


Amendment stages relate to selecting an option and providing precise feedback on that option. If you would like another option altogether then this will come under our hourly rate.

How do you keep projects on time and in budget?

We ensure all our projects are well managed with mechanisms and processes in place to ensure protection of the project plan, which will be set up at the start of the project. We would begin with a round of due diligence on the quote to ensure it covered everything you expected it too and that any optional extras or unclear areas (from both sides) are fully scoped. Within this project plan we specify rounds of amends for each stage, with dated project milestones to keep the project on track. This is updated throughout the project. We have approval procedures in place to ensure each part of the project is signed off by the relevant stakeholders and decision makers at the right time. As we move through the project milestone gates we host project status calls/meetings to document any issues or project roadblocks (where required). We ensure we chase-up any outstanding project information that maybe delaying the timeline. Finally we ensure the project plan is updated according to any change requests made by the client and communicate if these are outside of project scope to ensure budgets are met.

How long do projects take?

Every job is different and every deadline is different. Really you should allow sufficient time for the designing and proofing of your work. If your deadline is very tight, we will do our  best to complete your work within this time. We will, of course, advise at the time of the work. We haven’t missed a deadline yet and don’t intend to in the future!

What if I don’t like the design work provided?

We’re partners in our projects with our clients.  We depend on the client providing us with decent initial direction and good feedback for a successful project.

In a common project our designers will provide three choices of design for Client’s review. The Client will select a choice. The Client has up to two to three rounds of revisions to refine the design. This process has lead to a secured outcome for the client and designer.

Feedback: Designers will not mind if you come to them saying, “Thank you for your first draft, but none of them really work for me.” However, your designer will definitely need specific information to get things the way you want them to be. As a client, it is important to understand that this is a process. To achieve this, give constructive feedback, Avoid vague comments, impossible requests and confusing direction. Instead, focus on giving clear reasons why the current designs are not working, and offer information to steer your designer in the right direction. Information can include additional adjectives and descriptions about your brand or project, resources like website copy and flyers, etc. Try to avoid being personal and instead focus on why this design won’t work for your company, or wider audience.

In the very rare case that after the scope of amendment stages are complete and you’re still not happy then additional rounds will be billed hourly. Our designer’s hourly studio rate is £60 per hour per attached contract.
Fort further info see the FAQ “How do you keep projects on time and in budget?”

Do you offer unlimited amends?

A range of options are provided to ensure we cover everything from our initial discussions, we then get the client to select one of these options and offer set rounds of amends focus attentions to get to the desired outcomes. This has always led to successful outcomes for us. If further tweaks are desired then these can be priced per hour.
Occasionally we get requests for unlimited amends and we offer a premium package for this service – please do request this if you would specifically like this.

Websites

What is your Website design process?

Please see below for an outline of a Website design process
Case study: Daily Poppins. 
1. Design a few pages for sign off. Put a clickable Invision link together for client to comment on CLICK FOR AN EXAMPLE INVISION LINK
(Note: Best viewed on a desktop. You can click the navigation. This is not responsive, but just a series of clickable links to visualise the pages on your new site) 
2. Develop the website on our testing servers dailypoppins.clearbrand.co.uk
3. Move the website to your live servers dailypoppins.co.uk

Do you offer Website Security and Backup services?

Once ClearBrand have finished working on a website to the scope agreed and it is live, it is now the responsibility of the client and their agreed hosting. We are not liable to any security issues related to the hosting companies files. We will in most cases be available to further develop the site, however we are not obliged to as a redesign agency. We code in an open source manner and this allows any developer to work on the project. If we reach capacity and can’t further develop we will make that clear and offer alternative solutions, or dates when we will be free to make updates with our current schedule. If there is a functional issue which was part of the original scope we will of course endeavour to complete this task. If you have an issue with the site this may be from a number of sources including your hosting, so we may have to charge on an ad hoc basis for the time to assess the issue and resolve. We develop and maintain many sites across our clients, however as a small agency our developers can’t always react to each case at that precise time. To ensure that we can react quickly to cases we have set up a pro support package – which we offer to our clients before or after launch of a site. Please get in touch regarding this.

How do i get a Website Management support contract?

To provide website management or hosting support with clients you will need to be on a website support contract with us. Otherwise we can’t advise as with websites and hosting there are so many complicated factors involved (including potentially the host). Every company faces security risks regarding websites and potential hacks. For website support we will need to understanding the complexity of hosting, CMS systems and updating websites and who has been involved and had access. All of this takes time.
We offer website support contracts after our builds, however if you did not choose to include this and would like to be on one Please contact info@clearbrand.co.uk 

What are your website security features?

We’ve had a few companies ask us about security recently, consequence of the increase of hacks on websites. We’ve had a good experience with a website security plugin to protect your site from potential hacks. Its an all-in-one plugin that will show you your Security Strength Meter on your dashboard, with a lot of further help and advice you can work on yourself (see attached). 

The main focus are to: Admin Username reviews, Login Lockdown and reviews, File Permission restriction and a Basic Firewall.

If you would like to add this to your sites we can implement the updates at £50+VAT per site. This would not guarantee again hacks but radically improve your resistance against them. It would also be a lot cheaper than the consequence of tidying up after a hack took place.
We offer website support contracts after our builds, however if you did not choose to include this and would like to be on one or to get this plugin Please contact info@clearbrand.co.uk 

Do you offer Website Disaster Recovery?

ClearBrand Limited do not offer disaster recovery services, we occasionally work with a website security company and can pass clients their details on request. If you would like weekend or 24/7 emergency support we can potentially provide a separate company’s details. Our Hours are 9am-6pm Monday to Friday. The above reflect those hours excluding holidays.

Do you host websites?

ClearBrand offers hosting services through a range of out-sourced companies with virtual servers.

ClearBrand will suggest a hosting company, but the client will set up the account with that hosting company and provide ClearBrand with logins to push the website live.  For further info see our terms in our footer.

Do you offer SEO / Digital marketing services?

For SEO we have two options:


1. For our web design and development services we currently have a basic SEO offering. Our basic SEO would cover a basic good practice set up: Headings, metas, 404 errors etc –

1a.     One off Simple Setup
1b.     Monthly ongoing SEO updates.

** Quotes would be based on a number of items including goals, page numbers etc in an initial conversation. i.e. we can set up what we think is right, or you can advise, or a mixture.

2. We work with an SEO specialist partner agency for more intensive SEO with higher requirements and budgets. We would introduce and they would most likely then ask follow up questions and deal directly with the client.

 

Do you offer Website Management support after the site is designed and goes live?

We always get clients to sign off websites before they go live and then clients tend to manage them alongside their hosting, or we can be commissioned to do this.
We are mostly a website redesign company and although we can make changes to the website when they come along from time to time, we can’t provide 24/7 disaster recover services some clients may require, which a larger or security specialist agency may be better suited for (outlined below). We also normally work with a marketing manager/representative on websites rather than a business owner, as they will understand the complexities and technical setup better.
Regarding website security support we can provide a few options:

(1) We can quote for website support on an hourly rate. Including looking into the issue and resolving.

(2)We have a partner agency for support and security, who are a larger size who can manage the website 24/7, including disaster recovery, backups, and dealing with your hosting – we would brief them up on our end, but the website is built in a way where anyone can take on the work/code and you could easily go to one yourself, or we can advise.

(3) We can put yourselves on a website management plan and write up a management contract so that we  can manage the website updates moving forwards and respond to any potential issues. Please request this service if it is of interest to you. 

We offer website support contracts after our builds, however if you did not choose to include this and would like to be on one Please contact info@clearbrand.co.uk 

Branding

What logo files do i receive?

Artwork provided as JPG, PNG and EPS at different sizes and colour, black and white to ensure you can them in every scenario in future,

We would provide logo files in print at 50 and 200mm wide and for web at 400, 1000 and 2000 pixels wide… which would give you the ability to upload them to socials and use them for any printed item. The JPG files have a white background, the PNG files have a transparent background and EPS files are vectors and can then be provided to any other designer, videographer, printer etc to resize as large as you want it (or this can be done yourself with the appropriate software).

This is a standard set up but may change if these is a requirement for less or more within the budget.

Quotes & Payments

How do i get a quote?

Every job is different and individual. We like to give an accurate quote, so we find the best and easiest way to do this is to have quick chat with you. Either call us on or drop us an email through our contact page with your phone number and briefly outline your requirements.

What factors affect pricing?

Items that affect pricing include:

– The brief provided
– Team/Designer level + hours assigned
– Amount of options
– Rounds of amends
– Visual complexity

We will provide a formal quote once we’ve seen the brief with low and high end pricing options based on the above.

What is the fee / payment schedule?

The fee schedule is split into the following payments for the first job with new clients: 30% Deposit / 70% upon completion of each item itemised on the quotation. After our first project together, future jobs may be invoiced on completion with 20 days terms/notice, without the requirement for a deposit. All projects work to our terms and conditions.

Do you work to fixed rates or daily/hourly pricing?

We mostly work to fixed projects costs, with a combination of designers working on projects – however we do occasionally work to hourly rates, which may allow flexibility for budgets. These are listed on request. If you would like a project to work to an hourly rate please do state at the start of the project.

Do you offer discounts or retainers?

Retainer Prices

We work out project costs based on hours put towards a project. With long term clients who want to make savings we would suggest working on a retainer basis that allows your company to make savings on our hourly pricing by up to 30%. For a comparison of retainer pricing please request this at info@clearbrand.co.uk.

Do you have a rate card for pricing?

Yes we do. Our rate card and daily and hourly prices are available on request from info@clearbrand.co.uk